44 lines
1.7 KiB
Python
44 lines
1.7 KiB
Python
import random
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from aiogram import types
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from aiogram.dispatcher import FSMContext
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from load import dp, bot, messages
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from keyboard.default.admin.main_menu import base_menu
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from keyboard.inline.operator.support import answer_btn
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from state.support import Support
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from utils.database.base import get_active_operator
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@dp.message_handler(commands='sos')
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async def support(message: types.Message):
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await bot.send_message(message.chat.id, 'Напишите сообщение', reply_markup=base_menu())
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await Support.support_id.set()
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@dp.message_handler(state=Support.support_id, content_types=types.ContentTypes.ANY)
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async def send_msg(message: types.Message, state: FSMContext):
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operators = get_active_operator()
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if not operators:
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await bot.send_message(message.chat.id, "Нет свободных операторов:(\nПовторите попытку позже!")
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support_id = random.choice(operators)
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await state.update_data(user_id=message.from_user.id, support_id=support_id)
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await bot.send_message(
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support_id,
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messages.admin_user.format(
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user_id=message.from_user.id,
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first_name=message.from_user.first_name,
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last_name=message.from_user.last_name,
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username=message.from_user.username
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),
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parse_mode="Markdown"
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)
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await message.send_copy(support_id, reply_markup=answer_btn(message.from_user.id, support_id))
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@dp.message_handler(state="wait_for_support_message", content_types=types.ContentTypes.ANY)
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async def support_answer(message: types.Message, state: FSMContext):
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data = await state.get_data()
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await bot.send_message(data['user_id'], "Вам пришёл ответ от оператора!")
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await message.copy_to(data["user_id"])
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