diff --git a/.gitignore b/.gitignore
index 1495ffe..c0a2c9a 100644
--- a/.gitignore
+++ b/.gitignore
@@ -13,4 +13,5 @@ __pycache__/
 !dist.env
 venv/
 test.py
-departed
\ No newline at end of file
+departed
+.idea
\ No newline at end of file
diff --git a/filters/operator.py b/filters/operator.py
new file mode 100644
index 0000000..eb0621f
--- /dev/null
+++ b/filters/operator.py
@@ -0,0 +1,14 @@
+from aiogram.types import Message
+from aiogram.dispatcher.filters import BoundFilter
+
+from utils.database.base import get_operator
+
+
+class IsOperator(BoundFilter):
+    key = 'is_operator'
+
+    def __init__(self, is_operator):
+        self.is_operator = is_operator
+
+    async def check(self, message: Message):
+        return message.from_user.id in get_operator()
diff --git a/handlers/callback/operator/__init__.py b/handlers/callback/operator/__init__.py
new file mode 100644
index 0000000..58d6c44
--- /dev/null
+++ b/handlers/callback/operator/__init__.py
@@ -0,0 +1 @@
+from . import support
\ No newline at end of file
diff --git a/handlers/callback/operator/support.py b/handlers/callback/operator/support.py
new file mode 100644
index 0000000..20a3527
--- /dev/null
+++ b/handlers/callback/operator/support.py
@@ -0,0 +1,13 @@
+from aiogram import types
+from aiogram.dispatcher import FSMContext
+
+from load import dp
+
+
+@dp.callback_query_handler(lambda x: x.data.split("|")[0] == "support")
+async def support(callback: types.CallbackQuery, state: FSMContext):
+    user_id = int(callback.data.split("|")[1])
+    support_id = int(callback.data.split("|")[2])
+    await callback.answer()
+    await state.set_state(state="wait_for_support_message")
+    await state.update_data(support_id=support_id, user_id=user_id)
diff --git a/handlers/operator/__init__.py b/handlers/operator/__init__.py
new file mode 100644
index 0000000..c6bcd4f
--- /dev/null
+++ b/handlers/operator/__init__.py
@@ -0,0 +1 @@
+from . import start
\ No newline at end of file
diff --git a/handlers/operator/start.py b/handlers/operator/start.py
new file mode 100644
index 0000000..4dd8b2d
--- /dev/null
+++ b/handlers/operator/start.py
@@ -0,0 +1,24 @@
+from aiogram import types
+
+from load import dp, bot, messages
+from keyboard.default.operator.main_menu import main_menu
+from keyboard.default.main_menu import back_to_main_menu
+from utils.database.user import User
+
+
+@dp.message_handler(lambda x: x.text == messages.operator_panel, is_operator=True)
+async def cmd_menu(message: types.Message):
+    active = User.get_state(message.from_user.id)
+    await bot.send_message(message.chat.id, "Operator panel", reply_markup=main_menu(active))
+
+
+@dp.message_handler(lambda x: x.text == messages.leave_work)
+async def leave_work(message: types.Message):
+    User.set_state(message.from_user.id)
+    await bot.send_message(message.chat.id, "Режим тех. поддержки отключён!", reply_markup=back_to_main_menu)
+
+
+@dp.message_handler(lambda x: x.text == messages.on_work)
+async def on_work(message: types.Message):
+    User.set_state(message.from_user.id, True)
+    await bot.send_message(message.chat.id, "Режим тех. поддержки включён!", reply_markup=back_to_main_menu)
diff --git a/handlers/user/support.py b/handlers/user/support.py
new file mode 100644
index 0000000..79d3649
--- /dev/null
+++ b/handlers/user/support.py
@@ -0,0 +1,43 @@
+import random
+
+from aiogram import types
+from aiogram.dispatcher import FSMContext
+
+from load import dp, bot, messages 
+from keyboard.default.admin.main_menu import base_menu
+from keyboard.inline.operator.support import answer_btn
+from state.support import Support
+from utils.database.base import get_active_operator
+
+
+@dp.message_handler(commands='sos')
+async def support(message: types.Message):
+    await bot.send_message(message.chat.id, 'Напишите сообщение', reply_markup=base_menu())
+    await Support.support_id.set()
+
+
+@dp.message_handler(state=Support.support_id, content_types=types.ContentTypes.ANY)
+async def send_msg(message: types.Message, state: FSMContext):
+    operators = get_active_operator()
+    if not operators:
+        await bot.send_message(message.chat.id, "Нет свободных операторов:(\nПовторите попытку позже!")
+    support_id = random.choice(operators)
+    await state.update_data(user_id=message.from_user.id, support_id=support_id)
+    await bot.send_message(
+        support_id,
+        messages.admin_user.format(
+            user_id=message.from_user.id,
+            first_name=message.from_user.first_name,
+            last_name=message.from_user.last_name,
+            username=message.from_user.username
+        ),
+        parse_mode="Markdown"
+    )
+    await message.send_copy(support_id, reply_markup=answer_btn(message.from_user.id, support_id))
+
+
+@dp.message_handler(state="wait_for_support_message", content_types=types.ContentTypes.ANY)
+async def support_answer(message: types.Message, state: FSMContext):
+    data = await state.get_data()
+    await bot.send_message(data['user_id'], "Вам пришёл ответ от оператора!")
+    await message.copy_to(data["user_id"])
diff --git a/keyboard/default/operator/__init__.py b/keyboard/default/operator/__init__.py
new file mode 100644
index 0000000..e69de29
diff --git a/keyboard/default/operator/main_menu.py b/keyboard/default/operator/main_menu.py
new file mode 100644
index 0000000..2d285b5
--- /dev/null
+++ b/keyboard/default/operator/main_menu.py
@@ -0,0 +1,12 @@
+from aiogram.types.reply_keyboard import ReplyKeyboardMarkup, KeyboardButton
+
+from load import messages
+
+
+def main_menu(active: bool = False) -> ReplyKeyboardMarkup:
+    markup = ReplyKeyboardMarkup(resize_keyboard=True)
+    if active:
+        markup.add(KeyboardButton(messages.leave_work))
+    else:
+        markup.add(KeyboardButton(messages.on_work))
+    return markup
diff --git a/keyboard/inline/operator/support.py b/keyboard/inline/operator/support.py
new file mode 100644
index 0000000..da24454
--- /dev/null
+++ b/keyboard/inline/operator/support.py
@@ -0,0 +1,7 @@
+from aiogram.types.inline_keyboard import InlineKeyboardMarkup, InlineKeyboardButton
+
+
+def answer_btn(user_id: int, supp_id: int):
+    markup = InlineKeyboardMarkup()
+    markup.add(InlineKeyboardButton("Ответить", callback_data=f'support|{user_id}|{supp_id}'))
+    return markup
\ No newline at end of file
diff --git a/state/support.py b/state/support.py
new file mode 100644
index 0000000..fe2cdbf
--- /dev/null
+++ b/state/support.py
@@ -0,0 +1,6 @@
+from aiogram.dispatcher.filters.state import StatesGroup, State
+
+
+class Support(StatesGroup):
+    support_id = State()
+    user_id = State()